Ai System Design
Ai System Design
Medium
Real-Time Customer Support Agent
Design an AI system that serves as a real-time customer support agent for a large e-commerce platform. The system should effectively handle FAQs, process orders, and escalate complex inquiries to human agents. Describe your approach to data ingestion, embedding selection, retrieval mechanisms, model choice, evaluation methods, and safety measures to ensure the agent operates within defined guidelines.
Key concepts
aicustomer_supportreal_time
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